Support & Contact - Snap Chain

Contact

For technical issues, feature requests, questions about photo storage and privacy, or general inquiries about Snap Chain, use our contact form.

Privacy Questions

If you have questions about:

• How your photos are collected and used
• Third-party sharing with fal.ai
• Data retention and deletion policies
• Your rights regarding your photos

Please refer to our Privacy Policy or contact us.

Common Questions

How long are my photos stored?

Uploaded photos are automatically deleted after 7 days from the time of upload.

Where are my photos stored?

Photos are temporarily stored in Cloudflare R2 object storage and shared with fal.ai for image generation processing.

Can I delete my photos before 7 days?

Please contact us if you need to request early deletion of your photos.

What happens to the URLs sent to fal.ai?

URLs provided to fal.ai for image generation become invalid and inaccessible after 7 days when the photos are automatically deleted from storage.

Last updated: December 30, 2025