Support & Contact - AI Video Generator

Contact

For technical issues, feature requests, questions about media storage and privacy, or general inquiries about AI Video Generator, use our contact form.

Privacy Questions

If you have questions about:

Please refer to our Privacy Policy or contact us.

Common Questions

How long are my videos and images stored?

Uploaded videos and images are automatically deleted after 60 days from the time of upload.

Where are my videos and images stored?

Media is temporarily stored in Cloudflare R2 object storage and shared with fal.ai for video generation processing.

Can I delete my media before 60 days?

Please contact us if you need to request early deletion of your videos or images.

What happens to the URLs sent to fal.ai?

URLs provided to fal.ai for video generation become invalid and inaccessible after 60 days when the media is automatically deleted from storage.

How do I generate a video?

Enter your text prompt or upload an image/video, then tap the generate button. The app will create a video based on your input using AI technology.

What video formats are supported?

The app supports most common video formats including MP4, MOV, and more. Generated videos are saved in high quality for the best results.

Can I customize the generated videos?

Yes! You can adjust various settings like duration, style, and quality before generating your video.

How do I save my generated video?

Tap the save button after generation is complete. The video will be saved to your device's photo library.

Is there a limit to video length?

Video length limits may apply based on your subscription plan. Check the app settings for current limits.

Response Time

We typically respond to support requests within 24-48 hours during business days. For urgent issues, please include "URGENT" in your message.

Last updated: January 19, 2026